Refund Policy

Last Updated: 6/10/2025

1. No Refund Policy

All sales of our premium Human Design, astrology, and numerology interpretations are final and non-refundable. By purchasing our services, you acknowledge and agree that no refunds will be provided under any circumstances, except as specifically outlined below.

2. Limited Exception: Unauthorized Charges Only

The only exception to our no-refund policy is for unauthorized charges. We will provide a full refund solely in the following circumstances:

Eligible for Refund (Unauthorized Charges Only):

• Fraudulent charges made without your authorization
• Billing errors resulting in duplicate charges for the same service
• Charges made after successful cancellation of subscription
• Technical billing system errors resulting in incorrect charge amounts

NOT Eligible for Refund:

• Change of mind after purchase
• Dissatisfaction with interpretation content or accuracy
• Technical issues with accessing the service (we provide technical support instead)
• Personal financial difficulties
• Inability to use the service due to personal circumstances
• Comparison with other similar services
• Disagreement with interpretation results
• Any reason other than unauthorized charges

3. Unauthorized Charge Dispute Process

To dispute an unauthorized charge:

1. Contact Us Immediately: Email info@owlwizard.com within 30 days of the charge
2. Provide Documentation: Include proof that the charge was unauthorized (bank statements, evidence of account compromise, etc.)
3. Investigation: We will investigate your claim within 5-7 business days
4. Resolution: If the charge is confirmed as unauthorized, refunds will be processed through Paddle within 5-10 business days

4. Subscription Management

You can cancel your subscription at any time:

• Access: You retain access until the end of your current billing period
• No Refund: Cancellation does not entitle you to a refund for the current billing period
• Future Billing: No further charges will occur after cancellation
• Immediate Effect: Cancellations take effect at the end of the current billing cycle

5. Service Terms

By purchasing our services, you understand and agree that:

• All interpretations are for entertainment purposes only
• Results may vary and are subjective in nature
• Our service provides digital content that is immediately accessible upon purchase
• You are responsible for ensuring the accuracy of birth data provided
• Technical support is available for accessing purchased content

6. Payment Processing

All payments are processed through Paddle, our secure payment processor:

• Charges appear on your statement as processed by Paddle
• For billing inquiries, contact us first before disputing with your bank
• Unauthorized charge refunds are processed through Paddle's secure system
• Processing times depend on your financial institution

7. Account Security

To prevent unauthorized charges:

• Keep your account credentials secure and confidential
• Log out of shared devices after use
• Monitor your account for any suspicious activity
• Contact us immediately if you suspect account compromise
• Review your billing statements regularly

8. Force Majeure

We are not liable for service disruptions due to circumstances beyond our control, including but not limited to:

• Natural disasters
• Government actions or regulations
• Internet service provider failures
• Third-party service outages

9. Changes to This Policy

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

10. Alternative Dispute Resolution

For disputes regarding unauthorized charges:

1. Contact our support team first for resolution
2. If unresolved, contact Paddle's customer support
3. As a final option, you may file a dispute with your credit card company or bank for unauthorized charges only

11. Contact Information

For unauthorized charge disputes or questions about this policy:

Email: info@owlwizard.com

Subject Line: "Unauthorized Charge Dispute - [Your Account Email]"

Response Time: 2-3 business days